Email Communication:
Nowadays” Email” plays one of the most important communication channels of business. Almost 90% of all business transaction originate through an email or progress through emails. So, in order to build a business, one needs to be absolutely comfortable with emails and the underlying etiquettes of email correspondence. Below we take a look at some of the basic rules , policies or etiquettes one must maintain for a worthwhile email communication.
1. While initiating or replying to an official email always make sure that only authorized people are marked in the email.
2. The To and CC box are where you mention the need or requirements as to who all should take active roles in the context of the email and those who should be notified in the CC copy of the email.
3. The use of a BCC (Blind Certified copy) is usually not thought very high of in business circles.
4. Use attachments whenever needed,and insert only those attachments which you are authorized to use.
5. Use professional business English in all email communication. Always do a spell check before hitting the send button.Content needs to be as precise as possible. Avoid using slang/harsh words, or exlamations.
6. Use standard email templates while creating the email.Maintain an uniform font size/ colour and type as per your organization policies and directives.
7. Do not insert very large pictures or objects unless absolutely necessary. It increases to the size of the inbox and network use.
8. You need to be very sensitive and careful of the content that you send out to external business entities.
9. Do not use official email for personal use.So no jokes/ raw humour/inappropriate content /images in those emails.
10. Before you hit the send key, kindly go through the email once again.
I hope this series on Corporate Communication Techniques would be helpful to others . Comments would be greatly appreciated.
This is the fourth part of a four part article on the basics of corporate communication.
The Other articles can be found through the links below:
Telephonic Conversation
http://myblogpartner.com/personal-development/2010/telephonic-conversation/
Email Communication
http://myblogpartner.com/personal-development/2010/email-communication/
Face to Face Communication
http://myblogpartner.com/personal-development/2010/face-to-face-communication/
Internal and External Communication
http://myblogpartner.com/personal-development/2009/internal-and-external-communication/
