11th March 2010 by Samit No Comments
After producing in a few articles on corporate communication, I feel that we should have a carnival for communication in general. Especially , the role communication plays in our immediate world and how it affects people within our sphere and social circle.
I am starting this new Carnival in www.blogcarnival.com. The carnival would be hosted for a period of 3 months, and I will publish 3 editions, once every month.
The last date of submission is 25th of every month and the editions would be published by the 3rd of the next month.
Writers and bloggers are very cordially invited to post their articles. Lets make this a very interesting Carnival.
Happy communicating .
Cheers,
MBP
Tags: blog, blogcarnival, Carnival, communication, post
Categories: Carnival
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4th March 2010 by Samit No Comments
Email Communication:
Nowadays” Email” plays one of the most important communication channels of business. Almost 90% of all business transaction originate through an email or progress through emails. So, in order to build a business, one needs to be absolutely comfortable with emails and the underlying etiquettes of email correspondence. Below we take a look at some of the basic rules , policies or etiquettes one must maintain for a worthwhile email communication.
1. While initiating or replying to an official email always make sure that only authorized people are marked in the email.
2. The To and CC box are where you mention the need or requirements as to who all should take active roles in the context of the email and those who should be notified in the CC copy of the email.
3. The use of a BCC (Blind Certified copy) is usually not thought very high of in business circles.
4. Use attachments whenever needed,and insert only those attachments which you are authorized to use.
5. Use professional business English in all email communication. Always do a spell check before hitting the send button.Content needs to be as precise as possible. Avoid using slang/harsh words, or exlamations.
6. Use standard email templates while creating the email.Maintain an uniform font size/ colour and type as per your organization policies and directives.
7. Do not insert very large pictures or objects unless absolutely necessary. It increases to the size of the inbox and network use.
8. You need to be very sensitive and careful of the content that you send out to external business entities.
9. Do not use official email for personal use.So no jokes/ raw humour/inappropriate content /images in those emails.
10. Before you hit the send key, kindly go through the email once again.
I hope this series on Corporate Communication Techniques would be helpful to others . Comments would be greatly appreciated.
This is the fourth part of a four part article on the basics of corporate communication.
The Other articles can be found through the links below:
Telephonic Conversation
http://myblogpartner.com/personal-development/2010/telephonic-conversation/
Email Communication
http://myblogpartner.com/personal-development/2010/email-communication/
Face to Face Communication
http://myblogpartner.com/personal-development/2010/face-to-face-communication/
Internal and External Communication
http://myblogpartner.com/personal-development/2009/internal-and-external-communication/
Tags: communication, Email
Categories: Personal Development
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3rd March 2010 by Samit No Comments
Telephone Conversations :
The Telephone has served us all through most of the last century as a prime communication channel. Volumes can be said on this unique communication channel that has bridged the gap between the sender and the receiver drastically. SO telephone conversation occurs every instant between people of every sphere, in business and in social life. Here we look at some standard etiquettes while doing a business or formal communication.
The salient features while picking up an external phone call is :
1. Answer with your name and company name.Introduction nplays a vital role and also onclude the introduction with something like ” How may I help you “?”
2. Be courteous and responsive. Always Smile while you talk. Believe it or not, a smile has more ways to propagate to the other end of the line. It is very well communicated to the caller though he is not able to see you.
3. Be a very good listener.
Try to understand what the caller is looking for. In more cases than naught , he may not be able to express his requirements very clearly and it is upon the telephone receiver to try to understand what he really needs.This would help you to identify the callers needs, what he wants.
4. Place your calls on hold while you are searching for the information or stuck with something else.
Ask the caller if it is Ok for you to put him on hold.In case your search is turning out to be more than 90 seconds, pick up the line again and apologize to the caller before placing him on hold.
5. While transferring your call to someone else in your organization, inform your colleague of the caller’s name and reason for calling.This would help by not making the caller repeat the whole of what he has recently explained to you.
6. Never say that you do not know what he is talking about and that you cannot help him.
7. End the call with something like “Is there anything else I can help you with …”
This is the third part of a four part article on the basics of corporate communication.
The Other articles can be found through the links below:
Telephonic Conversation
http://myblogpartner.com/personal-development/2010/telephonic-conversation/
Email Communication
http://myblogpartner.com/personal-development/2010/email-communication/
Face to Face Communication
http://myblogpartner.com/personal-development/2010/face-to-face-communication/
Internal and External Communication
http://myblogpartner.com/personal-development/2009/internal-and-external-communication/
Tags: call, Conversation, on-hold, smile, Telephone
Categories: Personal Development
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3rd March 2010 by Samit No Comments
Meeting
This article follows the Internal and External Communication Article.
FACE to Face EXTERNAL COMMUNICATION.
Broadly this can be broken into the following parts:
1. To circulate a meeting request with agenda.
The agenda should be precise and should be brief. It should list the main topics required to be discussed during the meeting.
2. Calling to reconfirm meeting about a day ahead of time.
This should also be used to remind attendees what they needs to bring ( may be information or to ask them to get anointed with a topic. You can also use this incident to remind them the time and location of the meeting.)
3. Prepare a presentation if needed
This should be well designed to cover the topics mentioned in the agenda. You can also have notes or a document to outline the requirements or your thoughts on the topics covered in the agenda.
4.Introduce yourself first before beginning the meeting.
Start meeting with courtesies and regional hospitalities. Different countries and regions have different social courtesies and behavioral patterns. Try and follow them when you are in different geographies. Carry business cards.
5. Follow up.
This can be done with a minutes of the meeting / or a note/email thanking others for attending the meeting. The minutes should have a subject , date, attendees, location, bulleted discussion points and the action items with owners.
For Internal Communications, it is better to book meeting rooms/facilities and ensure the room has a functioning projector/ boards etc. Also make sure the calender is free for the facility so that no other meetings may hamper your event.
Handouts and refreshments may be planned ahead.
This is the second part of a four part article on the basics of corporate communication.
The Other articles can be found through the links below:
Telephonic Conversation
http://myblogpartner.com/personal-development/2010/telephonic-conversation/
Email Communication
http://myblogpartner.com/personal-development/2010/email-communication/
Face to Face Communication
http://myblogpartner.com/personal-development/2010/face-to-face-communication/
Internal and External Communication
http://myblogpartner.com/personal-development/2009/internal-and-external-communication/
Tags: Agenda, communication, Face to Face, Meeting
Categories: Career and Jobs, Personal Development
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16th November 2009 by Samit 12 Comments
Well, communication is one of the main activities on which all businesses and personal relations are dependent. In a couple of articles here we will establish the proper and reliable methods of communication both on an official level and also on a personal level. Remember all relationships that gets born, grows and ultimately dies are dependent on communication or due to an absence of it. Thus proper communication between partners and business entities would help to not only create and develop a relationship, but also to bore fruits from the development for long term goals.
Identifying communication techniques on two levels: Business and Personal helps us perpetuate the benefits and understand the inter dependencies.
Communication Basics and Modes:
In a business environment, there are two basic levels of communication: Internal and External.
Internal Communication refers to the communication happening internally within an organization. This basically means the way, practices and processes of communication between employees and business stakeholders.
External Communication includes the communications to and from customers and business partners, which may include suppliers and vendors, consultants, professionals and support systems etc.
In both these cases, the medium of communication can be:
1. Face to Face : Both planned and incidental
2. Telephone
3. Written or Email
A break down in any one of these channels of communication can lead to a much bigger impact on the employee relations as well as on the business objective or credibility for the organization as a whole
Here we will review the different aspects of all the above mentioned three mediums of communication for both the internal and the external levels in my subsequent posts.
This is the first part of a four part article on the basics of corporate communication.
The Other articles can be found through the links below:
Telephonic Conversation
http://myblogpartner.com/personal-development/2010/telephonic-conversation/
Email Communication
http://myblogpartner.com/personal-development/2010/email-communication/
Face to Face Communication
http://myblogpartner.com/personal-development/2010/face-to-face-communication/
Internal and External Communication
http://myblogpartner.com/personal-development/2009/internal-and-external-communication/
Tags: business communication, communication, internal and external communication
Categories: Career and Jobs, General, Personal Development
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